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Burntide 60 Day Money-Back Guarantee: Refund and Cancel Order Steps
The Burntide guarantee lasts 60 days from the purchase date, unless the sales page prints longer. Call the order desk with your order ID, post the jars tracked to the New York returns address with your details inside, and pay the postage. Refunds take 3 to 5 business days plus 5 to 10 days on the card.
Before you buy, you can read the guarantee terms and the pack prices on the checkout path.
See today’s price and guaranteeDisclosure: Burntidefit earns a commission when you buy through the order link.
- Window: 60 days from the purchase date, not the delivery date.
- First step: call +1 (877) 257-0825 with your order ID.
- In the parcel: full name, email address and order ID.
- Postage: paid by the buyer. Use a tracked service.
- Timing: 3 to 5 business days after the return is credited, then 5 to 10 days on the card.
- Only for orders placed through this desk. A jar from a third-party listing is not covered.
The guarantee is a purchase policy, not a medical promise. Burntide is a dietary supplement. It is not FDA approved and it is not meant to treat or cure disease. If you have a health concern, speak to a doctor, whatever the refund terms say.
What does the 60-day guarantee actually promise?
It promises that you may change your mind inside 60 days of buying and get your money back. That is all. It does not promise a result, and it is not a claim about what the gummy does.
We stress this because refund promises are sometimes used in place of evidence. The finished gummy has never been tested in a trial of its own. A generous window does not change that, and this page will not use it to suggest otherwise.
The window counts from the date you place the order. Delivery takes time, so part of your 60 days passes before the jar is in your hand.
How do you start a Burntide refund, step by step?
- Call the order desk. The number is +1 (877) 257-0825. Have your order ID ready. This call opens the claim.
- Write your details on a sheet. Include your full name, the email address you used at checkout and the order ID. Put the sheet in the parcel.
- Post it tracked. The returns address is 345 Hudson Street, Floor 16, New York, NY 10014. Keep the receipt until the money is back.
- Wait out the two clocks. The desk takes 3 to 5 business days after the return is credited. Your card issuer then needs 5 to 10 days.
A fortnight from posting is a normal result. If you send the parcel to the office address in the same city by mistake, it has to be forwarded, and that time comes out of your window.
What are the refund terms at a glance?
| Question | Answer |
|---|---|
| When does the window start? | On purchase, not on delivery |
| How long is it? | 60 days, or longer if the sales page says so |
| Who pays return postage? | The buyer |
| Do opened jars count? | Return whatever is left and mention it on the call |
| Where does the money go? | To the same card that paid at checkout |
| Is a jar from another seller covered? | No. No order record exists at this desk |
| What does it cover? | The price of the product that was charged at checkout |
Can you cancel a Burntide order?
A written rule for cancelling an order before it ships is not published. What is published is narrower. If you need to change the delivery address before dispatch, the order desk can do it on the same call, as long as the parcel has not left. After dispatch the carrier controls the parcel.
So if you want to stop an order, call the order desk the moment you think of it, with your order ID. Do not rely on email to the website desk. It edits pages and cannot see orders. Ask the order desk what can be done, and keep a note of the date and time of the call.
If the parcel has already shipped, the normal path is the refund process above, inside the 60-day window.
Subscription note. Nothing on this website enrols you in a subscription. If you see a repeat-charge line at checkout, ask the order desk about it before you pay.
What slows a refund down?
Four things cause most delays, and all four are avoidable.
- No order ID in the parcel, so the desk has to match your name by hand.
- No tracking, so nobody can prove the parcel arrived.
- The parcel went to the office address instead of the returns address.
- A message to the website desk, which cannot see orders, instead of a call to the order desk.
Every day lost to one of these is a day off your window, so check each before you post.
What if the parcel arrives damaged or the wrong pack comes?
Photograph the parcel before you open anything else, then call the order desk with your order ID. A damaged delivery is handled as a delivery problem and not as a return. A wrong pack is matched against the order record, so keep everything you received.
If the safety seal on a jar is damaged or missing, do not use it. Call the desk. The label gives that instruction, and it applies whatever the parcel looked like.
If you want an exchange instead of a refund, ask on the call. An exchange is not part of the written policy.
When should you decide to ask for the money back?
Make the decision on a schedule, not on a mood. Write the purchase date down. Check how you are doing at day 30 and again at day 55. That keeps the choice inside the window with a few days of spare time for postage.
Remember the timeline. Handling and transit can use close to a fortnight of the 60 days. If you bought three jars, the second jar is still open at the day-55 check. If you bought six, only about a third of your supply sits inside the window.
A refund is not a failure. One three-star reviewer in the record stopped after two jars and called the desk first. His short line in the record reads Wait past week two.
Frequently asked questions
How long is the Burntide guarantee?
How do I get a refund?
Who pays for return postage?
How long does the refund take?
Can I cancel my Burntide order?
Is the guarantee a promise that it will work?
Our view
The guarantee is one of the better parts of this offer, because the terms are written down and the steps are simple. It is also narrow. It covers orders placed through this desk, it asks you to pay the return postage, and it ends at day 60.
Our advice is to treat it like a seat belt, not a plan. Decide early how you will judge the gummy, put the day-30 and day-55 checks on your calendar, and keep the order email. If you need to use the guarantee, call the order desk first and do it with time to spare.
Know the way out before you go in.
The order link opens the checkout page, where you can read the pack price before you pay.
Price shown at checkout · 60-day guarantee
See today’s price and guaranteeDisclosure: Burntidefit earns a commission when you buy through the order link.
Sources cited in this post
- Federal Trade Commission, Consumer Advice. The Truth Behind Weight Loss Ads. https://consumer.ftc.gov/articles/truth-behind-weight-loss-ads
- Federal Trade Commission, Consumer Advice. How To Evaluate Online Reviews. https://consumer.ftc.gov/articles/how-evaluate-online-reviews
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
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