Burntide Official Website › Burntide Guarantee
Burntide Money-Back Guarantee: 60 Days, How to Claim
Burntide comes with a 60-day money-back guarantee, counted from the date of purchase.
Call the order desk on +1 (877) 257-0825 with your order ID, then post the jars to 345 Hudson Street, Floor 16, New York, NY 10014. The refund arrives about two weeks later, and the buyer pays return postage.
Not ordered yet? See where to buy.
A purchase policy, not a medical promise. This page says exactly what it covers and exactly what it does not.
How to claim the Burntide guarantee, step by step
Call the order desk
+1 (877) 257-0825 with your order ID in front of you. This is the step that starts the process, and it is the one people skip.
Put your details in with the jars
Full name, email address and order ID, written on a sheet inside the parcel. A parcel with no order ID has to be matched by hand, and that is where days go missing.
Post it with tracking
To 345 Hudson Street, Floor 16, New York, NY 10014. Return postage is paid by the buyer. Use a tracked service and keep the receipt: proof of arrival is what the refund is released against.
Wait out the two clocks
Three to five business days after the return is credited, then five to ten days for the card to show it. Two weeks from posting is a normal outcome.
One call is worth more than three emails. Refunds are administered by the order desk, which has the order system. [email protected] reaches the people who write these pages and cannot see an order at all.
Every Burntide refund detail, stated plainly
Guarantee pages in this category are usually vague in exactly the places a buyer needs them not to be. Here is the detail.
| Question | The answer for this desk |
|---|---|
| When does the window start? | At purchase, not at delivery |
| How long? | 60 days, unless the sales page prints longer |
| Who pays the return postage? | The buyer |
| Do opened jars count? | Send back what you have and say so when you call |
| What must be inside the parcel? | Full name, email address and order ID |
| Where does it go? | 345 Hudson Street, Floor 16, New York, NY 10014 |
| How long after arrival? | 3 to 5 business days to process |
| How long to see the money? | A further 5 to 10 days on the card |
| Who do I call? | +1 (877) 257-0825 |
| Does it cover a jar bought elsewhere? | No. There is no order record on this desk for it |
What 60 days actually buys you on a Burntide order
A 60-day window is a commercial decision, and it is a more interesting one than it looks once you put it beside the review record.
The most commonly reported wait before anyone reports a change is 3 to 6 weeks. Shipping takes up to a fortnight of calendar days off the front of the window. That leaves roughly seven weeks of actually taking the product, which is just enough to cover the upper end of that range and no more.
So sixty days is not generous, and it is not stingy. It is almost exactly the length of a fair test, which is the most defensible thing a window like this can be. What it does mean is that a six-jar order spends four of its six months outside it, and that is the single most useful thing this page can tell somebody choosing a pack.
| Pack | Days of supply | Days inside the window | Days outside |
|---|---|---|---|
| One jar | 30 | 30 | 0 |
| Three jars | 90 | 60 | 30 |
| Six jars | 180 | 60 | 120 |
What the Burntide guarantee does not promise
What this guarantee is not. It is a purchase policy. It says you may change your mind inside sixty days and get your money back. It does not say that any particular result will happen, and no statement about a money-back window should ever be read as a claim about what a product does.
That distinction matters more in this category than most, because a refund promise is frequently used as a substitute for evidence. The FTC has a consumer page on the advertising practices that follow from that, and the FDA's running list shows what the far end of it looks like.
Burntide has never been the subject of a clinical trial of its own. The research cited across this website concerns apple cider vinegar and beta-hydroxybutyrate as ingredients, at doses far above what a 525 mg blend can contain. A generous refund window does not change any of that, and this page will not use one to imply it does.
Four things that slow a Burntide refund down
Four things that make a refund slower than it needs to be, all of them avoidable and all of them common.
- No order ID. It is in the confirmation email. Without it the desk is matching a parcel to a name, which takes longer and sometimes fails.
- No tracking on the return. If the parcel cannot be shown to have arrived, there is nothing for the desk to release a refund against.
- Nothing inside the parcel. A box of jars with no note is a box of jars. Full name, email and order ID on a sheet inside solves it.
- Emailing the website desk. [email protected] cannot see orders. Every day spent waiting for that reply is a day off the window.
Full terms are on the refund policy page, and the two addresses and both desks are on the contact page.
What happens on this desk when a Burntide refund comes in
A refund is the one interaction where a buyer finds out what a desk is actually like, so here is what happens on this side of it.
When you call, the desk looks up the order ID and reads back the pack, the date and the lot that shipped. It will tell you what to put in the parcel and confirm the returns address. It does not ask why, and it is not a retention script: nobody on this desk is measured on talking a caller out of a return.
When the parcel arrives it is matched to that order record. If your name, email and order ID are inside, that takes minutes. If they are not, it goes into a pile that is worked through by hand, and that is where the delays in this process live. The refund is then released against the order, and the card issuer adds its own five to ten days on top.
One attributed line in the published review record reads “Desk answered”, and the only three-star reviewer in the roster called this number before he stopped taking it rather than after. Neither of those is evidence about the product. Both are evidence about the desk, which is a different and smaller thing worth knowing.
Questions about the Burntide 60-day window
How long is the Burntide guarantee?
How do I start a Burntide refund?
Who pays return shipping on Burntide?
How long does a Burntide refund take?
Do I have to return empty Burntide jars?
Does the Burntide guarantee mean it is guaranteed to work?
The research behind this Burntide page
Every source below was opened and checked. None of them studied Burntide itself; they concern the ingredients, at the amounts the researchers used.
- Federal Trade Commission, Consumer Advice. The Truth Behind Weight Loss Ads. https://consumer.ftc.gov/articles/truth-behind-weight-loss-ads
- U.S. Food and Drug Administration. Weight Loss Product Notifications (tainted products marketed as dietary supplements). https://www.fda.gov/drugs/medication-health-fraud/tainted-weight-loss-products
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Federal Trade Commission, Consumer Advice. How To Evaluate Online Reviews. https://consumer.ftc.gov/articles/how-evaluate-online-reviews
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Chioma Okafor-Mbah, MD before they ship. We write these pages from the Burntide label, the Supplement Facts panel photographed on the jar, and the paperwork this desk holds. The review figures come from the distributor’s own record and we publish the critical ones at the same size as the positive ones. We cite public research for apple cider vinegar and beta-hydroxybutyrate, and we print “not published” wherever the label withholds a figure rather than estimating it. Where the manufacturer’s own listing artwork claims more than the panel supports, we say so on the page. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Chioma Okafor-Mbah, MD.
Order Burntide with sixty days to change your mind
Three jars covers the 3 to 6 weeks wait with the second jar still inside the window. Return postage is the only thing it costs you to be wrong.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-8514