Burntide Official Website › Refund Policy
Burntide Refund Policy: 60 Days And What It Covers
Burntide carries a 60-day money-back window from the date of purchase, unless the sales page prints longer. Call +1 (877) 257-0825 with your order ID, post the jars to 345 Hudson Street, Floor 16, New York, NY 10014 with your details inside, and expect the money about a fortnight after it arrives. Return postage is paid by the buyer.
The full terms, in the order they apply, with the timings and the exclusions written out rather than implied.
Every Burntide refund term in one table
This policy applies to Burntide orders placed through the order link on burntidefit.com and administered by Burntidefit, the u.s. stocking partner for burntide. It does not apply to jars bought anywhere else, because no order record for those exists on this desk.
| Term | This desk |
|---|---|
| Window | 60 days from the date of purchase, unless the sales page prints longer |
| What starts the clock | The purchase date, not the delivery date |
| How to start a claim | Call +1 (877) 257-0825 with the order ID |
| Return address | 345 Hudson Street, Floor 16, New York, NY 10014, USA |
| Enclose | Full name, email address used at checkout, order ID |
| Return postage | Paid by the buyer |
| Tracking | Required in practice: proof of arrival releases the refund |
| Opened jars | Send back what you have; tell the desk on the call |
| Processing | 3 to 5 business days after the return is credited |
| Card | A further 5 to 10 days for the issuer to post it |
| Refund method | Back to the card used at checkout |
| Covers | The product price as charged at checkout |
How a Burntide refund is processed, step by step
Call the order desk
+1 (877) 257-0825, order ID in hand. This is the step people skip and it is the one that opens the claim.
Write your details on a sheet
Full name, the email address used at checkout, and the order ID. Put it inside the parcel with the jars.
Post it with tracking
To 345 Hudson Street, Floor 16, New York, NY 10014. Return postage is paid by the buyer. Keep the receipt until the refund has landed.
Wait out both clocks
3 to 5 business days on this desk after the return is credited, then 5 to 10 days on the card. A fortnight from posting is normal.
What the Burntide refund policy does not cover
What this policy does not cover, stated rather than left to be discovered at the point of claiming.
- Jars bought outside this desk. A marketplace or third-party purchase has no order record here. The seller who took the payment operates that return.
- Return postage. Paid by the buyer, in every case.
- Parcels that cannot be shown to have arrived. This is the single most common reason a refund stalls, and a tracked service prevents it entirely.
- Claims made after the window. Sixty days from purchase is sixty days from purchase.
- Any outcome. This is a purchase policy. It says you may change your mind, not that a particular result will happen.
A money-back window is not a medical claim. Burntide has never been the subject of a clinical trial of its own, and nothing about a refund policy changes that. The FTC's consumer page on this category's advertising covers the practice of using a guarantee as a substitute for evidence.
The two clocks on a Burntide refund
Two clocks run and they are frequently confused, so here they are separately.
| Clock | Length | Controlled by |
|---|---|---|
| Your window to claim | 60 days from purchase | This policy |
| Post to arrival | Whatever your chosen service takes | The carrier you choose |
| Arrival to processing | 3 to 5 business days | This desk |
| Processing to the card | 5 to 10 days | Your card issuer |
Shipping eats into the first of those. Handling and transit can take up to nine business days, which in calendar terms is closer to a fortnight, leaving roughly seven weeks of actually taking the product before the window closes. That is just enough to cover the 3 to 6 weeks most reviewers report, and it is the whole argument for three jars rather than six.
| Pack | Days of supply | Days inside the window | Days outside |
|---|---|---|---|
| One jar | 30 | 30 | 0 |
| Three jars | 90 | 60 | 30 |
| Six jars | 180 | 60 | 120 |
Four things that slow a Burntide refund down
Four avoidable reasons a claim takes longer than it should.
- No order ID in the parcel. A box of jars with no note has to be matched by hand against the order record.
- No tracking on the return. There is nothing for the desk to release a refund against.
- Sent to the office address. Returns go to 345 Hudson Street, Floor 16, New York, NY 10014. A parcel arriving at the office has to be forwarded, and that time comes out of your window.
- Emailing the website desk. [email protected] reaches the people who write these pages and cannot see orders. Every day spent waiting for that reply is a day lost.
The order desk is [email protected] and +1 (877) 257-0825. Both are on the contact page with the hours attached, and the plain-English version of this policy is on the guarantee page.
Six Burntide refund situations and what happens
Some practical questions that sit between the policy and real life.
| Situation | What happens |
|---|---|
| The parcel arrived damaged | Photograph it before opening anything else and call. That is handled as a delivery claim, not a return |
| The wrong pack arrived | Call with the order ID and keep everything. The desk matches the shipment against the order record |
| You bought two orders | Each order is claimed separately, against its own order ID |
| The card has since expired | Tell the desk on the call. The refund still goes to the original card route and the issuer handles the rest |
| You want to exchange rather than refund | Call and ask. An exchange is not part of this written policy |
| You moved house | Refunds go to the card, not to an address, so a move does not affect the refund itself |
The FTC and the FDA both publish neutral guidance for buyers in this category, and neither has any interest in whether you keep this product.
What happens on this desk when a Burntide return arrives
A refund policy is a promise about the future, so the only honest way to assess one is to describe what actually happens when it is used. Here is that, from this side of the desk.
The call is not a retention script. Nobody on this desk is measured on talking a caller out of a return, and the desk does not ask why. It looks up the order ID, reads back the pack, the date and the lot that shipped, confirms the returns address, and tells you what to put in the parcel.
When the parcel arrives it is matched against that order record. With your name, email and order ID inside, that takes minutes. Without them it joins a pile worked through by hand, which is where the delays in this process live and why the same three items are repeated on every page of this website that mentions a return.
Then the refund is released against the order, and the card issuer adds its own five to ten days. That last stretch is genuinely outside anyone’s control here, and a desk promising otherwise would be promising something it cannot deliver.
The published Burntide review record contains one line attributed to a named buyer about this desk, and it reads “Desk answered”. The only three-star reviewer in the roster called this number before he stopped taking the product rather than after. Neither of those is evidence about the gummy. Both are evidence about the phone, and this website would rather make the smaller claim it can support.
Questions about a Burntide refund
What is the Burntide refund window?
How do I start a Burntide refund?
Who pays Burntide return shipping?
Can I return opened Burntide jars?
What must go inside a Burntide return parcel?
How long until a Burntide refund reaches my card?
Order Burntide with sixty days to change your mind
Return postage is the only thing it costs you to be wrong.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-8514