Burntide Official Website › Contact
Contact Burntidefit: Which Desk, And What For
Two desks handle different things. Tracking, changes and refunds go to +1 (877) 257-0825 or [email protected]. Pages, typos, privacy and press go to [email protected], Monday to Friday 9:00am to 5:00pm Eastern. Office 40 Wall Street, Suite 1708, New York, NY 10005. Returns 345 Hudson Street, Floor 16, New York, NY 10014.
Writing to the wrong desk is the most common reason a simple request takes an extra day, so this page leads with the split.
The two Burntidefit desks and what each one handles
Burntide order desk
Tracking, address changes, refunds and anything with an order ID attached. This is the desk that is logged into the order system.
Phone: +1 (877) 257-0825
Email: [email protected]
Returns: 345 Hudson Street, Floor 16, New York, NY 10014
Have your order ID ready. It is in the confirmation email from the checkout and everything on this desk is keyed to it.
Burntidefit website desk
Pages, typos, corrections, privacy requests and press. This desk writes the website and has no access to the order system at all.
Email: [email protected]
Mon–Fri 9:00am–5:00pm ET
Office: 40 Wall Street, Suite 1708, New York, NY 10005
This desk cannot look up a tracking number, change an address or start a refund. That is a description of which system it is logged into, not a brush-off.
Orders are placed through the order link, not by phone or email. The phone desk handles an order that already exists. If you are trying to buy, the pricing page is the place to start and the price is shown on the checkout page.
Burntidefit addresses, and which one a Burntide return goes to
Both addresses in full, because a supplement website without a real postal address is telling you something about how a refund will go.
| Address | Used for | |
|---|---|---|
| Office | 40 Wall Street, Suite 1708, New York, NY 10005, USA | Correspondence and company records |
| Returns | 345 Hudson Street, Floor 16, New York, NY 10014, USA | Returned jars under the 60-day guarantee |
| On the jar | Distributed for BURNTIDE, 11870 62nd St N, Largo, FL 33773 | The manufacturer line printed on the label |
The third row is there because this website is not the manufacturer, and a reader comparing the jar in their hand against this page should find the same three answers.
Returns go to the returns address, not to the office. A parcel of jars arriving at the office is a parcel that has to be forwarded, and the days that costs come out of the same 60-day window.
Burntide contact forms, and why neither one submits
Two forms. Neither of them submits anywhere, because this is a static website with no backend, and a form that quietly discarded a refund request would be worse than no form at all. They exist so you can gather what the desk will ask for before you call.
What to have ready before calling about Burntide
What to have in front of you before you call, and what the desk will do with each of them.
The order ID
From the confirmation email. Without it the desk is matching a name to an order, which is slower and occasionally fails.
The jar, if the question is about the product
The lot code is on the base. This run is BUR-26/BU-8514. The desk can match that against what shipped to you.
The tracking number, if the question is about delivery
It is in the dispatch email. The carrier's own page is more current than anything the desk can read out.
Refund steps in full are on the guarantee page, delivery stages are on the shipping page, and the two codes on the jar are explained on the batch page.
What the Burntidefit desks cannot answer
A note on what this desk can and cannot answer, so nobody spends a week waiting for a reply that was never going to come.
| If you ask | The answer is | Because |
|---|---|---|
| Whether it will work for you | Nobody here can say | No trial of the finished product exists and this desk is not a clinician |
| Whether to stop a prescribed medicine | Ask the prescriber | That is a medical decision and this is a retail desk |
| How much vinegar is in a gummy | Not published | The label prints one blend total of 525 mg |
| For a certificate of analysis | None exists for lot BUR-26/BU-8514 | Reference BUR-8514-26-BU is a traceability reference |
| For a discount code | This desk issues none | Pack pricing is applied at checkout |
| To correct a figure on a page | Write to [email protected] | That desk edits the pages and will move the review date |
Why Burntidefit prints a telephone number on every page
A short note on why this website carries a telephone number at all, because a static page with a phone number on it is not the norm in this category.
A supplement website with no telephone and no returns address is telling you in advance how a refund will go, and readers in this aisle have learned to check. The FDA's running list of tainted products in this category is the reason that caution exists, and it is a list of products rather than of sellers, which makes a contactable desk and a matchable lot code worth more than any seal.
So both desks are printed on every page of this website: the number in the top bar, the number and both email addresses in the footer, and both postal addresses here. None of them is behind a form, and none requires an account.
The one thing the telephone is not is an order line. Orders are placed through the order link, where the price is shown before you pay. The desk on the other end of this number handles an order that already exists, and the where to buy page sets out that split in more detail.
What to expect when you contact Burntidefit
Roughly what to expect, so that waiting feels like waiting rather than like being ignored.
| Request | Who handles it | Usual turnaround |
|---|---|---|
| Tracking a parcel | Order desk, by phone | Answered on the call, using the tracking number |
| Changing an address before dispatch | Order desk, by phone | Same call, if the parcel has not left |
| Starting a refund | Order desk, by phone | Same call to start; 3 to 5 business days after the return is credited |
| Seeing the refund on the card | Your card issuer | A further 5 to 10 days on top |
| A correction to a page | Website desk, at [email protected] | One business day to reply, during Mon to Fri 9:00am to 5:00pm ET |
| A privacy request | Website desk | One business day to acknowledge |
Two clocks run on a refund and they are frequently confused. The first is this desk processing the return once it arrives. The second is the card issuer posting the credit, which nobody here controls. A fortnight from posting the parcel to seeing the money is a normal outcome rather than a sign something has gone wrong.
One of the three lines the distributor attributes to a named buyer reads “Desk answered”, and the only three-star reviewer in the published roster called this number before he stopped taking the product rather than after. Neither is evidence about the gummy. Both are evidence about the phone being picked up, which is a smaller claim and a checkable one.
Contacting Burntidefit: common questions
Which Burntidefit desk handles refunds?
What are the Burntidefit website desk hours?
Where do I send a Burntide return?
What is the Burntidefit office address?
How do I report an error on a Burntide page?
Can I place a Burntide order by phone?
Order Burntide from a desk with a phone number
7,197 orders filled, one published quote that reads “Desk answered”, and sixty days to change your mind.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-8514